{"list": {
"identifier": "processes",
"label": "Processes",
"description": "Sequences of activities performed to deliver services",
"created": "2009-11-10T00:00:00",
"modified": "2009-11-10T00:00:00",
"fullDescription": "A generic process is a term used to describe activities that are generic (or common) to public sector organisations. Collectively the Generic Processes are intended to describe all the activities that a Public Sector organisation undertakes as an aid to gaining an understanding of the organisation and how it is being resourced (at a high level). The scope of the activity is described together with other ‘Non-preferred terms’. (other commonly used alternative names).
Each generic process is attached to a ‘Life Cycle Point’ to describe the point at which each generic process supports the life cycle of a customer transaction, this can be used to aid the comparison of transaction costs between services and organisations. There is a limitation in that the physical allocated ‘Life Cycle Point’ may differ within individual services from those allocated on the Generic Process List but having them applied consistently at a fixed point should help support a consistent view of transaction life cycle costs.",
"accuracy": "Content is based on the collaborative efforts of UK public sector officers and their suppliers. There are no guarantees on accuracy.",
"audience": "Public sector officers and their suppliers responsible for service improvement.",
"completeness": "Content is based on the collaborative efforts of UK public sector officers and their suppliers. There are no guarantees on completeness.",
"coverage": "Developed for the UK public sector, but has wider relevance.",
"intendedLongevity": "Indefinite. The list forms part of LG Inform Plus's Local Government Business Model started in 2002, funded by LG Inform Plus subscriptions.",
"provenance": "Created by LG Inform Plus to support an evidence based framework for public sector service improvement.",
"rights": "This list is licenced under the Open Government Licence and must be attributed to the LG Inform Plus programme.",
"status": "Discontinued",
"timeliness": "Updated quarterly if users identify required modifications.",
"uri": "http://id.esd.org.uk/list/processes",
"items": [
{
"identifier": "8",
"label": "Administer absences",
"uri": "http://id.esd.org.uk/process/8",
"parents": []
},
{
"identifier": "6",
"label": "Administer discipline",
"uri": "http://id.esd.org.uk/process/6",
"parents": []
},
{
"identifier": "7",
"label": "Administer grievances",
"uri": "http://id.esd.org.uk/process/7",
"parents": []
},
{
"identifier": "11",
"label": "Administer leavers",
"uri": "http://id.esd.org.uk/process/11",
"parents": []
},
{
"identifier": "9",
"label": "Administer occupational health and welfare services",
"uri": "http://id.esd.org.uk/process/9",
"parents": []
},
{
"identifier": "66",
"label": "Administer payroll and pensions",
"uri": "http://id.esd.org.uk/process/66",
"parents": []
},
{
"identifier": "13",
"label": "Administer procurement and commissioning services",
"uri": "http://id.esd.org.uk/process/13",
"parents": []
},
{
"identifier": "12",
"label": "Administer vacancies",
"uri": "http://id.esd.org.uk/process/12",
"parents": []
},
{
"identifier": "5",
"label": "Appraise staff performance",
"uri": "http://id.esd.org.uk/process/5",
"parents": []
},
{
"identifier": "24",
"label": "Assess a customer or asset",
"uri": "http://id.esd.org.uk/process/24",
"parents": []
},
{
"identifier": "23",
"label": "Avoidance actions and strategies",
"uri": "http://id.esd.org.uk/process/23",
"parents": []
},
{
"identifier": "29",
"label": "Book a room or facility",
"uri": "http://id.esd.org.uk/process/29",
"parents": []
},
{
"identifier": "57",
"label": "Complete or annotate a service request or case file record",
"uri": "http://id.esd.org.uk/process/57",
"parents": []
},
{
"identifier": "20",
"label": "Deal with a change of circumstances",
"uri": "http://id.esd.org.uk/process/20",
"parents": []
},
{
"identifier": "32",
"label": "Deal with a service complaint",
"uri": "http://id.esd.org.uk/process/32",
"parents": []
},
{
"identifier": "64",
"label": "Deal with a service compliment",
"uri": "http://id.esd.org.uk/process/64",
"parents": []
},
{
"identifier": "54",
"label": "Develop policy",
"uri": "http://id.esd.org.uk/process/54",
"parents": []
},
{
"identifier": "14",
"label": "Dispose of assets",
"uri": "http://id.esd.org.uk/process/14",
"parents": []
},
{
"identifier": "30",
"label": "Enforce compliance with decisions, rules, regulations and laws",
"uri": "http://id.esd.org.uk/process/30",
"parents": []
},
{
"identifier": "19",
"label": "Engage and consult with citizens and other parties",
"uri": "http://id.esd.org.uk/process/19",
"parents": []
},
{
"identifier": "40",
"label": "Establish entitlement or enrol an applicant for a service",
"uri": "http://id.esd.org.uk/process/40",
"parents": []
},
{
"identifier": "27",
"label": "Grant a licence/permission/authorisation",
"uri": "http://id.esd.org.uk/process/27",
"parents": []
},
{
"identifier": "28",
"label": "Inspect or examine (property, assets, accounts, documents or people)",
"uri": "http://id.esd.org.uk/process/28",
"parents": []
},
{
"identifier": "47",
"label": "Interpret legislation",
"uri": "http://id.esd.org.uk/process/47",
"parents": []
},
{
"identifier": "21",
"label": "Intervene to change an outcome",
"uri": "http://id.esd.org.uk/process/21",
"parents": []
},
{
"identifier": "26",
"label": "Issue a notice/order (of a decision)",
"uri": "http://id.esd.org.uk/process/26",
"parents": []
},
{
"identifier": "1",
"label": "Make payments (expenditure)",
"uri": "http://id.esd.org.uk/process/1",
"parents": []
},
{
"identifier": "34",
"label": "Manage and support projects and programmes",
"uri": "http://id.esd.org.uk/process/34",
"parents": []
},
{
"identifier": "35",
"label": "Manage Budgets",
"uri": "http://id.esd.org.uk/process/35",
"parents": []
},
{
"identifier": "48",
"label": "Manage organisational performance",
"uri": "http://id.esd.org.uk/process/48",
"parents": []
},
{
"identifier": "18",
"label": "Manage risks and plan for emergencies",
"uri": "http://id.esd.org.uk/process/18",
"parents": []
},
{
"identifier": "55",
"label": "Plan Strategy",
"uri": "http://id.esd.org.uk/process/55",
"parents": []
},
{
"identifier": "42",
"label": "Provide an update on service status",
"uri": "http://id.esd.org.uk/process/42",
"parents": []
},
{
"identifier": "22",
"label": "Provide information on services",
"uri": "http://id.esd.org.uk/process/22",
"parents": []
},
{
"identifier": "41",
"label": "Receive or make a service request",
"uri": "http://id.esd.org.uk/process/41",
"parents": []
},
{
"identifier": "63",
"label": "Recover debts",
"uri": "http://id.esd.org.uk/process/63",
"parents": []
},
{
"identifier": "3",
"label": "Recruit, select and appoint staff",
"uri": "http://id.esd.org.uk/process/3",
"parents": []
},
{
"identifier": "39",
"label": "Register, verify or authenticate service users details",
"uri": "http://id.esd.org.uk/process/39",
"parents": []
},
{
"identifier": "16",
"label": "Repair or maintain an asset",
"uri": "http://id.esd.org.uk/process/16",
"parents": []
},
{
"identifier": "38",
"label": "Respond to a customers request for information or advice",
"uri": "http://id.esd.org.uk/process/38",
"parents": []
},
{
"identifier": "17",
"label": "Respond to an incident concerning an asset",
"uri": "http://id.esd.org.uk/process/17",
"parents": []
},
{
"identifier": "33",
"label": "Review a decision",
"uri": "http://id.esd.org.uk/process/33",
"parents": []
},
{
"identifier": "15",
"label": "Secure assets",
"uri": "http://id.esd.org.uk/process/15",
"parents": []
},
{
"identifier": "2",
"label": "Take payments (income)",
"uri": "http://id.esd.org.uk/process/2",
"parents": []
},
{
"identifier": "4",
"label": "Train and develop staff",
"uri": "http://id.esd.org.uk/process/4",
"parents": []
},
{
"identifier": "65",
"label": "Undertake financial accounting",
"uri": "http://id.esd.org.uk/process/65",
"parents": []
},
{
"identifier": "10",
"label": "Undertake job evaluation",
"uri": "http://id.esd.org.uk/process/10",
"parents": []
},
{
"identifier": "36",
"label": "Undertake operational business resource planning and deployment",
"uri": "http://id.esd.org.uk/process/36",
"parents": []
},
{
"identifier": "56",
"label": "Undertake operational service delivery",
"uri": "http://id.esd.org.uk/process/56",
"parents": []
}
]
}}