{"list": {
  "identifier": "interactions",
  "label": "Interactions",
  "description": "Ways in which people interact to use services",
  "created": "2005-09-01T00:00:00",
  "modified": "2005-09-01T00:00:00",
  "fullDescription": "Interaction types list which is being developed by Local Authority Websites (LAWs) Project",
  "accuracy": "Content is based on the collaborative efforts of UK public sector officers and their suppliers. There are no guarantees on accuracy.",
  "audience": "Public sector officers and their suppliers responsible for service improvement.",
  "completeness": "Content is based on the collaborative efforts of UK public sector officers and their suppliers. There are no guarantees on completeness.",
  "coverage": "Developed for the UK public sector, but has wider relevance.",
  "intendedLongevity": "Indefinite. The list forms part of LG Inform Plus's Local Government Business Model started in 2002, funded by LG Inform Plus subscriptions.",
  "provenance": "Created by LG Inform Plus to support an evidence based framework for public sector service improvement.",
  "rights": "This list is licenced under the <a target=\"_blank\" href=\"http://www.nationalarchives.gov.uk/doc/open-government-licence/\">Open Government Licence</a> and must be attributed to the <a href=\"http://standards.esd.org.uk\">LG Inform Plus programme</a>.",
  "status": "Discontinued",
  "timeliness": "Updated quarterly if users identify required modifications.",
  "uri": "http://id.esd.org.uk/list/interactions",
  "items": [
    {
      "identifier": "10",
      "label": "Appealing",
      "uri": "http://id.esd.org.uk/interaction/10",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "30",
      "label": "Application for exemption",
      "uri": "http://id.esd.org.uk/interaction/30",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "0",
      "label": "Applications for service",
      "uri": "http://id.esd.org.uk/interaction/0",
      "parents": []
    },
    {
      "identifier": "21",
      "label": "Appointment booking",
      "uri": "http://id.esd.org.uk/interaction/21",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "1",
      "label": "Booking venues, resources and courses",
      "uri": "http://id.esd.org.uk/interaction/1",
      "parents": []
    },
    {
      "identifier": "11",
      "label": "Changing circumstances",
      "uri": "http://id.esd.org.uk/interaction/11",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "2",
      "label": "Collecting revenue",
      "uri": "http://id.esd.org.uk/interaction/2",
      "parents": []
    },
    {
      "identifier": "13",
      "label": "Complaining",
      "uri": "http://id.esd.org.uk/interaction/13",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "3",
      "label": "Consultation",
      "uri": "http://id.esd.org.uk/interaction/3",
      "parents": []
    },
    {
      "identifier": "24",
      "label": "Course booking",
      "uri": "http://id.esd.org.uk/interaction/24",
      "parents": [
        {
          "identifier": "1",
          "label": "Booking venues, resources and courses",
          "uri": "http://id.esd.org.uk/interaction/1"
        }
      ]
    },
    {
      "identifier": "27",
      "label": "Customer surveys",
      "uri": "http://id.esd.org.uk/interaction/27",
      "parents": [
        {
          "identifier": "3",
          "label": "Consultation",
          "uri": "http://id.esd.org.uk/interaction/3"
        }
      ]
    },
    {
      "identifier": "26",
      "label": "Democratic consultation",
      "uri": "http://id.esd.org.uk/interaction/26",
      "parents": [
        {
          "identifier": "3",
          "label": "Consultation",
          "uri": "http://id.esd.org.uk/interaction/3"
        }
      ]
    },
    {
      "identifier": "29",
      "label": "Enforcement",
      "uri": "http://id.esd.org.uk/interaction/29",
      "parents": [
        {
          "identifier": "9",
          "label": "Regulation",
          "uri": "http://id.esd.org.uk/interaction/9"
        }
      ]
    },
    {
      "identifier": "20",
      "label": "Entitlement/eligibility checking",
      "uri": "http://id.esd.org.uk/interaction/20",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "28",
      "label": "Issuing (licence, consent or permit)",
      "uri": "http://id.esd.org.uk/interaction/28",
      "parents": [
        {
          "identifier": "9",
          "label": "Regulation",
          "uri": "http://id.esd.org.uk/interaction/9"
        }
      ]
    },
    {
      "identifier": "31",
      "label": "Notifying of incidents or instances",
      "uri": "http://id.esd.org.uk/interaction/31",
      "parents": [
        {
          "identifier": "9",
          "label": "Regulation",
          "uri": "http://id.esd.org.uk/interaction/9"
        }
      ]
    },
    {
      "identifier": "4",
      "label": "Paying for goods and services",
      "uri": "http://id.esd.org.uk/interaction/4",
      "parents": []
    },
    {
      "identifier": "5",
      "label": "Procurement",
      "uri": "http://id.esd.org.uk/interaction/5",
      "parents": []
    },
    {
      "identifier": "6",
      "label": "Providing access to community, professionals or business networks",
      "uri": "http://id.esd.org.uk/interaction/6",
      "parents": []
    },
    {
      "identifier": "7",
      "label": "Providing benefits and grants",
      "uri": "http://id.esd.org.uk/interaction/7",
      "parents": []
    },
    {
      "identifier": "8",
      "label": "Providing information",
      "uri": "http://id.esd.org.uk/interaction/8",
      "parents": []
    },
    {
      "identifier": "32",
      "label": "Providing periodic returns ",
      "uri": "http://id.esd.org.uk/interaction/32",
      "parents": [
        {
          "identifier": "9",
          "label": "Regulation",
          "uri": "http://id.esd.org.uk/interaction/9"
        }
      ]
    },
    {
      "identifier": "9",
      "label": "Regulation",
      "uri": "http://id.esd.org.uk/interaction/9",
      "parents": []
    },
    {
      "identifier": "14",
      "label": "Renewing",
      "uri": "http://id.esd.org.uk/interaction/14",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "15",
      "label": "Repairing",
      "uri": "http://id.esd.org.uk/interaction/15",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "16",
      "label": "Replacing",
      "uri": "http://id.esd.org.uk/interaction/16",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "17",
      "label": "Reporting",
      "uri": "http://id.esd.org.uk/interaction/17",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "23",
      "label": "Reserving a resource",
      "uri": "http://id.esd.org.uk/interaction/23",
      "parents": [
        {
          "identifier": "1",
          "label": "Booking venues, resources and courses",
          "uri": "http://id.esd.org.uk/interaction/1"
        }
      ]
    },
    {
      "identifier": "12",
      "label": "Status checking",
      "uri": "http://id.esd.org.uk/interaction/12",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "25",
      "label": "Statutory consultation",
      "uri": "http://id.esd.org.uk/interaction/25",
      "parents": [
        {
          "identifier": "3",
          "label": "Consultation",
          "uri": "http://id.esd.org.uk/interaction/3"
        }
      ]
    },
    {
      "identifier": "33",
      "label": "Tell us once",
      "uri": "http://id.esd.org.uk/interaction/33",
      "parents": [
        {
          "identifier": "0",
          "label": "Applications for service",
          "uri": "http://id.esd.org.uk/interaction/0"
        }
      ]
    },
    {
      "identifier": "22",
      "label": "Venue/facility booking",
      "uri": "http://id.esd.org.uk/interaction/22",
      "parents": [
        {
          "identifier": "1",
          "label": "Booking venues, resources and courses",
          "uri": "http://id.esd.org.uk/interaction/1"
        }
      ]
    }
  ]
}}